9 Aug 2011

Non-Techie Technical Account Manager/Consulting Engineer

Vindicia, Inc. – Posted by vindiciaBelmont, California, United States

NOTE: This job listing has expired and may no longer be relevant!

Job Description


Vindicia is seeking a hands-on Technical Account Manager in our professional services organization. The successful candidate will be responsible for leading named strategic accounts and additional portfolio accounts from pre-sales engagement through implementation and into post-live support. This position requires someone with hands-on technical/ architectural skills as well as industry knowledge and business savvy. This is a key role, and reports directly to the Vice President of Professional Services.


Preferred candidates will have business and technical background in one or more of the following areas:


  • Subscription based online businesses
  • Billing for online gaming, content, and downloadable software industries
  • Payment Industry standards, including PCI compliance
  • Customer retention and membership marketing
  • Fraud detection, fraud prevention, and chargeback management


Roles and Responsibilities:




  • Support the sales effort by explaining the role of professional services, our implementation methodology, and industry best practices across the full spectrum of e-commerce.
  • Scope the integration effort and prepare draft statements of work (SOW’s) for customers exceeding a standard implementation




  • Lead project kick-off meetings. Work with the customer to refine scope, establish a realistic timeline, and plan for intermediate check-points to ensure a successful implementation in the timeframes agreed
  • Assess technical design decisions and advise merchants on industry best practices in their development of internal processes and procedures
  • Advise merchants on the proper use of Vindicia API’s across ChargeGuard, CashBox, and other products as appropriate.
  • Coordinate integration and advise merchant on requirements to connect with appropriate payment processors
  • Be an advocate for merchant requirements within Vindicia




  • Manage inbound assistance requests from customers. Provide guidance to customer on technical and business issues. Troubleshoot issues within the customer environment and interface with engineering to develop corrections.
  • Schedule and conduct periodic business reviews to ensure merchants are able to exploit the platform to the greatest possible extent. Advise merchant on best practices such as A-B testing, subscriber management techniques, and offer management.


Practice Development:


  • Be an active member of the professional services team by sharing improvement ideas and driving internal projects as needed to enhance team delivery capability




  • 8 years of professional software development lifecycle experience.
  • 4 years of experience as a senior developer / lead in a functional domain is preferred.
  • Strong technical leadership qualities and creative problem solving skills.
  • Strong business analysis and solid customer interaction skills.
  • Technical Bachelor’s degree required.
  • Experience in a professional services practice of a software company is preferred.
  • Diplomacy in cross functional team coordination to deliver results on customer’s behalf.
  • Excellent verbal and written communication skills.
  • E-commerce experience or knowledge is desirable.


Technical Skills:


  • Expert proficiency in at least one of the following languages – Java, C#, PHP, C++/Win32 COM.
  • Must be experienced in overall software development lifecycle (IDE, AppServer, Webserver, databases etc.), preferably from a professional services perspective
  • Strong working understanding of the following languages – Java, C#, PHP, .NET, Perl.
  • Comfortable in working (in shell script level) in multiple operating systems – Linux, Windows.
  • Good working understanding of XML and Web Services.
  • Good working understanding of database systems – Oracle, MySQL, MS SQL Server.




  • Besides a fun work environment, Vindicia offers a full range of benefits including health and vision care with subsidized dependent coverage, a generous stock option package, and 401k.




  • Vindicia products are delivered on a Software-as-a-Service (SaaS) basis. Therefore, travel for this role should not exceed 20% 

How to Apply

Send Digital Resume to: cs_20071105-1@jobs.vindicia.com

Job Categories: Customer Support. Job Types: Non-Techie. Job Tags: account manager and consulting engineer.

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