Non-Techie Support Specialist
NOTE: This job listing has expired and may no longer be relevant!
Job Description
SugarCRM is looking to grow the Customer Success team by hiring a talented Support Specialist. The ideal candidate will work with customers to troubleshoot and deliver tier 1 solutions to SugarCRM product issues. SugarCRM is a Silicon Valley start up that is fun, fast-paced and challenging. SugarCRM is reshaping the Customer RelationshipManagement industry by providing solutions that are leading edge – utilizing an open source stack as well as having a state of the art user interface.
Responsibilities:
- Triage inbound phone calls, cases and emails
- Responsible for delivering tier 1 application support for SugarCRM products
- Diagnose, prioritize and resolve tier 1 support issues
- Document and escalate technical issues to tier 2 support engineers
- Manage customer support interactions to a positive and best-possible resolution, always focused on delivering world-class customer support
- Answer post-sales usage questions about SugarCRM products
Qualifications:
- Prior experience in and passion for delivering excellent customer service
- Being self-motivated with time management skills is required
- Experience with web-based applications a must
- Experience with other CRM solutions is a plus
- Fluency in Spanish is a plus
- Must be fast learning and quick thinking
- Enjoy working in a collaborative environment
- Experience with open source technologies desired
Location: Cupertino, CA
Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Please spend time getting familiar with our solution prior to speaking with us.
SugarCRM is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental disability/handicap, marital status, veteran status, sexual orientation or any other basis prohibited by law.
How to Apply
Email your resume to jobs@sugarcrm.com.