Location: San Mateo, CA

BlackArrow is looking for a dynamic, highly motivated implementation engineer to oversee strategic customer deployments of its hosted multiplatform dynamic advertising solution. This candidate must have the ability to manage complex customer-facing deployment projects from start-to-finish, excellent communication and writing skills, and the ability to thrive in a demanding, fast-paced environment. As Implementation Engineer, you will be responsible for projects that have significant impact to BlackArrow and for advancing customer success within the dynamic video advertising marketplace.

Key Roles & Responsibilities:

Ensure customer success by planning, managing and executing deployment of the BlackArrow product suite within cable and broadband technical environments; documenting and communicating clear project objectives and customer requirements based on sound business and workflow analysis; and coordinating interaction with all stakeholders at each step of the deployment process throughout the complete project life-cycle.

• Manage all aspects of enterprise software deployment including planning, installation, configuration, testing, training, tracking and documentation.
• Work closely with project stakeholders to identify and document core project objectives, custom requirements, data requirements and technical infrastructures.
• Create and maintain key project documents including project charters, technical audits, use cases, business workflows, customer requirements and other implementation collateral.
• Develop detailed project plans and manage deployments according to defined tasks, milestones, and resources.
• Develop clear, concise statements of work that identify unique customer requirements and additional product features.
• Assist with product configuration and testing of the deployed solution.
• Coordinate and facilitate all training efforts needed for an implementation.
• Support the sales process both directly and indirectly via direct customer contact, participation in sales calls as the “Implementation Expert”, by creation of presentations, whitepapers and other sales collateral.
• Act as a liaison among various BlackArrow teams when resolving customer technical issues, product questions and other types of general inquires.

Knowledge & Skills:

The ideal candidate should have professional work experience in managing large-scale software deployment projects within cable and broadband environments. This position requires experience installing and configuring enterprise software within various types of media industry environments including broadcast television, cable television and broadband; knowledge of cable processing and broadband technologies, work flows and business processes; and outstanding organizational, communications and problem-solving skills.

• Experience leading and executing the deployment of enterprise application software in conjunction with excellent organizational and management skills to oversee simultaneous, complex, and long-duration projects from start to finish.
• Proven experience working with extremely tight deadlines in order to meet aggressive implementation schedules.
• Ability to concisely summarize complex issues and to make clear, compelling recommendations.
• Requires knowledge of the manner in which advertising is sold and managed across linear television, on-demand television and broadband properties. Experience with addressable advertising is a plus.
• Requires knowledge of the workflows, processes and technology involved in delivering VOD programming and advertising from broadcast networks to cable plants and out to the home.
• Requires knowledge of cable-based standards including SCTE 130, SCTE 35, ADI 1.1/2.0, Canoe CIP, CTAM, EBIF and other protocols. Experience with broadband advertising standards such as IAB VAST is a plus.
• Experience with web-based dynamic advertising platforms and technologies including DoubleClick, FreeWheel, thePlatform, Move Networks, Maven, Atlas and similar companies.
• Experience with video content delivery networks and technologies including TVN, ClearLeap, Akamai, Highwinds and similar companies.
• Experience with linear television ad sales, ad operations, trafficking and production.
• Understanding of XML, HTML and other computer-based protocols and the ability to write and execute basic SQL commands.
• 3 - 5 years of software product deployment responsibility or equivalent with demonstrated success installing multiple instances of commercially available products is strongly desired.
• Requires BA/BS, or equivalent experience.
• Moderate travel required.

BlackArrow offers a fast, fun, creative and diverse work environment. We provide a full benefits package consisting of medical, dental, vision, life insurance, 401(k) and stock options.

BlackArrow is an equal opportunity employer. Principals only, please.

drop us a line with your resume at jobs@blackarrow.tv and tell us what inspires you.